Featherfist's very beginnings are rooted in street outreach. Over 30 years ago, before Featherfist was ever an "organization", volunteers combed the streets searching for the homeless. From those beginnings, Featherfist has grown into the premier agency in the City - and specifically the south side of Chicago - for outreaching to the homeless on the streets and in shelters. Staff engage with them to develop relationships that ultimately lead to them obtaining needed essential services and housing. During the engagement process, an intake is performed to determine the household's immediate needs and to refer the family for services to address those crises. Outreach and Engagement is the linchpin to developing the relationship between client and case management.