Once the outreach has been made, engagement has taken place, and any immediate crises addressed, the next step is to conduct in-depth assessment of the household. This assessment is done by the Case Management team. Areas of assessment include, but are not limited to: number of members in the family, current level of income, substance use disorders, mental health issues, chronic physical issues, developmental disabilities, ex-offender status, prior evictions, legal issues regarding DCFS, child support or other child protective concerns. The results of this assessment enable the case manager(s) to begin the development of a service plan and refer family members to appropriate services. This plan not only includes addressing barriers as listed above, but also prepares the family for moving into their own permanent housing. Number of family members, current income and barriers help to determine if the household needs subsidized housing or affordable housing. Case management continues through the housing process and for as long as the household needs support.